Cancellation policy
FAQs
1. What am I getting in my subscription?
You will get access to some of our newest coffee launches each month. None of the coffees will be the same. Our coffees are packed in whole beans unless otherwise required by you. Please state your preferred grinding option if needed when checking out.
2. Do you offer a mixed subscription of Filter and Espresso?
Unfortunately, we do not currently offer a subscription that includes both filter coffee and espresso coffee.
3. When will I receive my coffee?
Cut off date for subscription falls on the last week of every month. We will roast, pack and ship your coffees on the first week of every month. You can expect to receive it early in the second week on the month.
4. When are payments processed for the subscriptions?
Your subscription will automatically renew each month for as long as your subscription is active.
5. Do I have to pay shipping for the subscription?
All subscription comes with FREE shipping. All orders will be shipped via TracX Logis - Domestic with tracking and generally take 1-3 working days.
6. Do you ship internationally?
Our subscription is currently open only for local orders. However, we are currently working on opening up international shipments.
7. Change of address?
Drop us a message via the Contact page and let us know your updated address.
8. There is a problem with my order
Kindly get in touch with us via the Contact page and we will try to resolve your issue.
9. How can I pause or cancel my subscription?
You can manage your subscription by creating an account with us. Please use the same email address you used when placing your order.